Refund policy

We want you to be 100% happy with your purchase.

For health and safety reasons we cannot accept returns of our products as it is a perishable product. For valid reasons and at our discretion, we will refund you the purchase price of the item or replace the item. We do ask that you provide photos of the defective product in its unused condition and in its original packaging. We will arrange and cover the cost of the replacement shipping.

Our refund and exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item that is exchanged more than 7 days after delivery

Refunds

In order to qualify for a refund, please return the defective product to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund or exchange will be processed.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thegourmetfudgery.co.za

Sale items

Only regular priced items may be refunded. Sale items can only be exchanged.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thegourmetfudgery.co.za

Refund policy

We want you to be 100% happy with your purchase.

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